Customer Support Agent

About Us

eCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables clients to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.

We are growing our Customer Experience team and looking for a Customer Support Agent to help us deliver timely, effective, and configuration-level support to our live customers.

The Role

As a CSA, you will be responsible for handling support tickets, resolving user and configuration issues, and collaborating with internal teams to ensure service quality and client satisfaction.

This is not a call center role. It requires a strong grasp of platform workflows, attention to detail, and the ability to communicate clearly with professional users in live operational environments.

Responsibilities

• Respond to customer issues through our support portal

• Troubleshoot and resolve configuration-related or usage issues

• Escalate product bugs appropriately using internal tools

• Assist clients with feature setup and platform usage

• Contribute to internal support documentation and FAQs

Requirements

• Previous experience in a support, technical operations, or software-related customer role

• Strong communication and problem-solving skills

• Ability to learn complex systems and apply structured thinking

• Professional fluency in English (written and spoken)

• Familiarity with SaaS tools or operational platforms is an asset

What We Offer

• A stable, full-time role in a fast-growing tech company

• Regular office hours – no night or weekend shifts

• Career growth opportunities in Customer Success, Implementation, or Product Support

• Competitive salary with performance-linked reviews