Skip to content

Customer Support Specialist (German Speaking)

  • On-site, Hybrid
    • St Julian's , Saint Julian's, Malta
  • Marketing & Business Development


Job description

About Us

eCabs Technologies is a leading provider of ride-hailing software powering mobility operators across Europe. Our platform enables city partners to launch, scale, and manage their operations through white-label apps, advanced dispatching, and real-time control systems.

We are expanding our Customer Experience team and looking for a German-Speaking Customer Support Agent to deliver timely, effective, and configuration-level support to our live B2B customers (city partners).

The Role

As a CSA, you will handle support tickets from our city partners, troubleshoot user and configuration issues, and collaborate with internal teams to ensure high-quality service delivery.

This is not a call-centre role — it requires a solid understanding of platform workflows, strong attention to detail, and clear, professional communication with operators who rely on our technology in live environments.

Responsibilities

  • Respond to partner issues through our support portal

  • Troubleshoot and resolve configuration-related or operational usage issues

  • Escalate product bugs appropriately using internal workflows

  • Assist city partners with feature setup, onboarding and platform navigation

  • Support internal documentation, FAQs, and best-practice guides

  • Work closely with Product, Engineering and Operations when deeper analysis is required

Job requirements

Requirements

  • Professional fluency in German and English (written and spoken)

  • Previous experience in support, technical operations, or software-based customer roles

  • Strong communication, structured thinking and problem-solving ability

  • Ability to learn complex systems and understand how configuration impacts real-world operations

  • Familiarity with SaaS products, mobility tools or operational platforms is considered an asset

What We Offer

  • A stable, full-time role within a fast-growing mobility-tech company

  • Regular office hours — no night or weekend shifts

  • Career development pathways (Customer Success, Implementation, Product Support)

  • Competitive salary with performance-linked reviews

or